We'd love to hear from you
Have a question or need help? Our dedicated Customer Service Team is here to support you. You can reach us via email, or by filling in the short form below. We aim to respond within 24 hours (Monday to Friday).
📧 Email: support(at)theingredientsstore(dot)com
(Please replace (at) with @ and (dot) with . to avoid spam.)
Quick Help & Common Questions
📦 Delivery Queries
If your query is regarding your delivery, please visit our Shipping & Delivery page for the latest updates.
↩️ Refunds & Returns
Need to return an item? Click here for our full returns process.
🧪 Product Questions
Curious about natural variations in colour, odour, or texture? These are completely normal with natural ingredients. Take a look at our FAQs for more information.
👤 Account Queries
Please ensure you’ve activated your account. Activation instructions will have been sent via email — be sure to check your spam/junk folder.
If you haven’t received the email, please contact us via live chat or fill in the form below.
Other Enquiries
For the following, please use our contact and our team will route your message to the right department:
📦 Bulk & Wholesale Ingredients
We welcome large-scale enquiries (pallet and truckload deliveries). If you're sourcing bulk ingredients for scaled manufacturing, we're happy to help
PR, media, marketing, affiliate, ambassador, or partnership enquiries, please use our contact form We’d love to explore opportunities to collaborate.
👥 Careers
We're always excited to hear from passionate, driven people. Share your interest and background via the contact form.